Returns

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

EXCHANGES

We will gladly replace items if they are defective or damaged. Send us an email at info@thegallerywallshop.co.uk and we will instruct you on where to send the item.

Postage costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. 

Non-returnable items:
* Gift cards
* Downloadable products

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you'd like to discuss a return or exchange, please contact us at info@thegallerywallshop.co.uk.